Better Insight.
Better Response.
Better Care.

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Empowering Our Clients One Solution at a Time

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01

THE CHALLENGE

Providers deliver medical services that are not aligned with patient desires or family intentions.
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02

THE CHALLENGE

A patient’s medical status changes and health care providers lack an effective family notification procedure to clarify and confirm patient and family wishes.
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02

THE RESULT

Unauthorized care, unnecessary costs & potential liability for care providers.
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03

THE RESULT

Previously determined patient and family wishes are overlooked.
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AFAS Demo

See how AFAS is simplifying healthcare provider workflow.

OUR SOLUTION

AUTOMATED FAMILY ALERT SYSTEM (AFAS): AN EFFECTIVE REAL-TIME FAMILY NOTIFICATION SYSTEM TO CONNECT HOSPITAL HEALTHCARE TEAMS TO PATIENTS, CAREGIVERS, AND DESIGNATED CONTACTS DURING TIMES OF NEED.

AFAS is an innovative augmentation to your existing EHR Communications Plans and Processes whereby you and your healthcare team can ensure effective telephonic and text messaging within the 5-Right Communication Parameters:

  • Right patient
  • Right recipient
  • Right sender
  • Right time/ cadence
  • Right Message / call back number

 

AFAS simplifies care notifications to authorized recipients, streamlining communications between providers, patients, and caregivers. AFAS can help to ensure that patient care plans are consistent with the stated goals  for care. It integrates with existing EHRs to ensure the capture of a patient’s primary
contact information, legal guardian, or legal next of kin, from an approved database record. AFAS notifies the designated, authorized recipient in accordance with the Healthcare Team’s or caregiver’s intent.

Why Was AFAS Developed?

  • To improve communication between patients, patients families and healthcare providers

  • To provide an inclusive solution for non-English speaking patients and family members to better communicate with healthcare providers

  • To increase providers time on patient care vs administrative duties

  • To automate communication documentation in healthcare, to provide better traceability and data analytics reports



⅗ main core values

WHAT MAKES JTS DIFFERENT

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AFAS is a unique, HLA-7 and HIPPA compliant software solution that interfaces with Electronic Health Record systems. This user-friendly, multilingual, notification software uses phone calls and SMS text messaging to provide real-time, automated notifications on a patient’s status. It connects patients, authorized patient representatives with healthcare providers.




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BENEFITS

  • AFAS automates healthcare notifications with a one-click solution
  • Saves time and money by using automation to improve communication and decision-making
  • Improves patient/family member experience along the entire continuum of care, including transitions and follow-up, and seamlessly supports accountable care organizations (ACO) and integrated delivery networks (IDN)
  • Improves patient safety and experience with our multilingual capabilities Patent Pending product solution
  • Delivers value, quality, and improved patient outcomes

 

  • Operationally available on EPIC currently. Easily integrates with other EHR platforms and environments
  • Provides notifications with multilingual options (English, Spanish, French, Russian, Korean, Mandarin, Cantonese, German)
  • Auto populates name and contact number for: patient’s, emergency contacts and healthcare providers through our interface with authorized EHR systems
  • Customizable for healthcare providers allowing them to: change their phone numbers, add, or edit new contact information
  • Automated call-log documentation
  • Provides organizational data analytics and timely reporting

 

CAPABILITIES

How AFAS Works:

AFAS easily integrates with existing Electronic Health Records (EHR). Once a patient’s record is open, simply click the AFAS icon within the EHR to launch our HIPAA compliant program.

AFAS will then auto populate contact information based on the EHR information while also allowing easy customization features for health care providers to notify a patient or their authorized representative.

Once a healthcare provider begins AFAS notification procedure, AFAS will use SMS text message and phone calls while attempting to reach and connect the recipient with the healthcare provider every 20 minutes for the duration of 1 hour.

When the recipient receives their notification, they will have the option to hear the notification in up to 8 different languages of their choice.

AFAS automatically collects all performance (call data) metrics for customer data analytics.

With a click of a button, AFAS can help healthcare providers locate and connect with authorized patient representatives at any time through our easy-to-use design.

Healthcare providers will always have access to AFAS notification history as added assurance to providers, patients and their families that AFAS is doing its job.

Manage your billing at any time through our personal billing portal.

Help and support is always available through our application.

QUESTIONS & ANSWERS

COMMON INDUSTRY QUESTIONS

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What languages does AFAS support?

Currently, AFAS communicates in English for voice only, but the simultaneous text messages are currently in both English and Spanish. In future releases, message originators will have a drop-down choice for other text message language choices.

Is this solution HIPAA compliant?
All data is managed within the EHR; only the essential information in the EHR necessary to send a message is utilized (name and contact number of designated contacts, primary care physician, or other authorized contact in the EHR). No PHI is transmitted in the content of any message at any time.
How is messaging initiated?

The notification is triggered in two different ways:

Manual procedure.A person with access to the EHR can independently access AFAS to send a call-back message.
Automated procedure.In future releases, custom parameters may be established to initiate a message.

How do I contact AFAS for support?

Sales or Developer Support

  1. AFAS@jtsi.net
  2. Phone: 1-877-718-2327, M-F, 8 AM to 4 PM EST

Helpdesk Support

  1. Phone: 1-877-718-2327, M-F, 8 AM to 4 PM EST
  2. Initiate a helpdesk request via email to: afashelpdesk@jtsi.net

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